International Business Leader with 20+ years in Services, Retail Operations and Customer Experience Design/Execution
Sean has delivered hundreds of millions of dollars in profit growth for high-profile companies including Accenture, Best Buy and The Warehouse Group (TWG) in New Zealand. His experience includes product management, strategic planning, and identifying/implementing customer experience improvements. He was instrumental in the strategy and execution of Best Buy’s Geek Squad service expansion across all aspects of the lifecycle.
Recently, Sean spent 4 years at TWG leading a team of 1200 multinational associates across 96 stores and 2 contact centers. Sean created and executed a strategy to transform the business, while balancing customer, shareholder, and employee needs. This transformation resulted in a new portfolio of customer offerings, a reimagined customer experience and innovative customer-first initiatives such as digital ticketing and artificial intelligence-powered customer assistance. His efforts boosted operating income 300 basis points, increased sales +70%, quadrupled profit dollars, and increased the net promoter score from 70 to 86. Sean exhibits a unique blend of leadership diversity, an innate passion for helping others succeed and the extraordinary ability to enter new environments to deliver immediate and sustained value.